The government of the municipality of The Hague has a strong need to bridge the gap between government and population. This relates to the political trend towards a participatory society where citizens increasingly take responsibility for their own wellbeing and that of their fellows. The question here, is how to stimulate and facilitate citizens to do this. How can the municipality meet the needs of citizens? What needs to be changed to make sure citizens feel at home and involved in their neighbourhood?
In collaboration with the Social Design Lab and with students from The Hague University of Applied Sciences, we explored solutions in service design that invite inhabitants to participate in thinking and doing in their neighbourhood.